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Accessibility statement

This accessibility statement applies to www.lisburncastlereagh.gov.uk

This website is run by Lisburn & Castlereagh City Council.

How accessible this website is

We want as many people as possible to be able to use this website and have made every effort to ensure it is accessible. For example, that means you should be able to:

  • change colours, contrast levels and fonts (using your browser settings)
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email your comments to enquiries@lisburncastlereagh.gov.uk

Enforcement procedure

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the ECNI.

Technical information about this website’s accessibility

Lisburn & Castlereagh City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We know some parts of this website are not yet fully accessible and we continue to work on this:

  • most of our PDF documents are not fully accessible to screen reader software
  • embedded videos, livestreams and audio recordings do not have captions or transcripts
  • some of our online forms are difficult to navigate using just a keyboard

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Images

Some images contain text, so people using a screen reader will not be able to read the information. This doesn't meet WCAG 2.1 success criterion 1.4.5 (Images of Text). When we publish new content we’ll make sure our use of images meets accessibility standards and include relevant ALT text where appropriate. We plan to resolve this issue by February 2025.

Links

On some pages the purpose of each link can't be determined from the link text alone. This doesn't meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context). When we publish new pages we’ll make sure link text meets accessibility standards. We plan to resolve this issue by February 2025.

Tables

On some pages tables do not have a description set using the caption element. This doesn't meet WCAG 2.1 success criterion 1.3.1 Info and Relationships. When we publish new tables we’ll make sure they meet accessibility standards. We plan to resolve this issue by February 2025.

Forms

On some pages the label for the form control is not explicitly connected to anything, since it refers to an element ID that does not exist on the page. This doesn’t meet WCAG 2.1 success criterion 1.3.1 Information and Relationships. We plan to resolve this issue by February 2025.

PDFs and other electronic documents

A large proportion of our PDFs and other electronic documents are not accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, role value).

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 6 December 2023 and updated on 4 July 2024.

This website was last tested on 24 November 2023.