We will investigate complaints about issues that could be regarded as a statutory nuisance.
This is generally an issue which may be harmful to health or could be regarded as a public health nuisance. This legislation does not include harm to property.
This includes things like:
- drainage issues resulting in the discharge of sewage or waste water
- accumulations of refuse which could attract rodents
- smells coming from commercial or domestic premises
- damaged areas of fencing around closed quarries that could constitute a danger to members of the public
- light pollution
Making a complaint
Please phone our team on 028 9244 7397 or email: ehealth@lisburncastlereagh.gov.uk
Steps we will take
If we receive a complaint alleging that a public health nuisance exists we need to witness the issue and then use our professional judgement to assess if we think it is severe enough to fall within the definition of a nuisance set down in law.
If we decide that a nuisance does exist in terms of the legislation we would initially try to resolve the situation informally.
If this does not work then we do have powers to serve a legal notice requiring the person responsible for the nuisance to abate the nuisance. If they then fail to comply with the notice they could be prosecuted.
Complaints relating to water
If your complaint or enquiry relates to a defective main sewer or water wastage please contact NI Water on the details at this link
If your complaint or enquiry is about a waste carrier, transfer or disposal issue, or the pollution of a water course through surface water or ground water contamination, please contact the NIEA using the contact information on this link.